Training Courses

Leadership and Management

Interpersonal Communications

  • Frontline management skills
  • Leadership and motivation
  • Planning and managing change
  • Recruitment and selection
  • Appraisal skills
  • Employment law
  • Stress management
  • Discipline and grievance
  • Project management
  • Coaching for success

  • Effective communication and influencing others
  • Effective research techniques for non-academic staff
  • Effective presentation techniques
  • Professional customer care
  • Time management
  • Professional telephone techniques
  • Assertiveness
  • Developing creativity and innovation in the workplace
  • Business writing skills

Sales and Customer Service

Training and Assessment

  • Selling skills I - An introduction to selling
  • Selling skills II - Advanced selling skills
  • Effective negotiation skills
  • Managing a sales team
  • Telephone selling
  • Selling through non-sales staff

  • Train the trainer
  • Workplace Assessor
  • Workplace Trainer
  • Experiential training workshop