MANAGEMENT AND LEADERSHIP SKILLS

First line management skills

Who will benefit: Anyone new or being developed for a Line Management / Supervisory role .

Objectives: By the end of the course participants will be able to:

Explain the role and responsibilities of a manager .

Communicate effectively in the workplace to a variety of levels with the organisation.

Time management

Delegate effectively

Identify own and other leadership styles.

Recognise the actions needed to create, develop and maintain an effective team.

• Manage performance through coaching, effective feedback and employee management systems

(2 DAY WORKSHOP)

Leadership and motivation

Who will benefit: Any experienced work based manager / supervisor

Objectives: By the end of the course participants will be able to:

Explain basic motivational theory and implications in workplace

Identify where and when it is appropriate to use the different leadership styles

Deal with difficult staff through positive pro-active actions

Understand how effective teams are created, developed and managed .

Develop practical ways to motivate their teams

Corporate governance for managers

(2 DAY WORKSHOP)

Planning and managing change

Who will benefit: Managers or anybody who is responsible for planning and managing change .

Objectives: By the end of the course participants will be able to:

Identify reasons which prompt change and reactions to change.

Identify and plan activities, resources and time scales to achieve change

Plan communication and participation to facilitate effective change and ownership.

State the human and financial implications for the organisation, teams and individuals

Select appropriate strategies for change

( 1 DAY WORKSHOP)

Recruitment and selection

Who will benefit: Anyone with responsibility for recruiting and selecting employees internally or externally for their organisation.

Objectives: By the end of the course participants will be able to:

 

State the key pieces of legislation impacting on the recruitment and selection

 

Prepare a relevant job and competencey based specification

Design an effective job advertisement

Identify best practices and protocols in responding to, and short-listing, applicants

 

Prepare effectively for and conduct a behavioural recruitment interview

Make an objective and balanced recruitment decision

Complete the recruitment process to best practice standards

(2 DAY WORKSHOP)

Appraisal skills

Who will benefit: Those responsible for implementing or carrying out appraisal meetings within their organisation.

Objectives: By the end of the course participants will be able to:

 

Recognise the purpose and benefits of a meaningful and effective appraisal process

• Develop appraisal instruments.

 

Prepare effectively for the appraisal interview

Conduct a structured positive appraisal interview

Provide effective feedback, both motivational and corrective

Set SMART objectives

 

Use a range of key communication and interpersonal skills

(2 DAY WORKSHOP)

Employment law

Who will benefit: Anyone who needs an understanding of employment legislation.

Objectives: By the end of the course participants will be able to:

Explain the impact current employment legislation.

 

Complying with OHS, EEO, harassment and unfair dismissal legislation

 

Confidently handle emploee management issues whilst working within current legislation and best practices

(1 DAY WORKSHOP)

Stress management

Who will benefit: All those wishing to develop their knowledge, skills and attitude towards the understanding and management of stress.

Objectives: By the end of the course participants will be able to:

Define stress and its major causes

Recognise warning signs in self and others

Understand the main principles of effective time management in order to reduce stress levels and improve performance by working smarter not harder

Identify the signs and phases of conflict and the strategies to adopt to diffuse the situation

Reduce stress by applying key assertiveness techniques

Take steps to make themselves more resistant to stress

(1 DAY WORKSHOP)

Discipline and grievance

Who will benefit: Anyone who is responsible for, or likely to be involved in, handling discipline and grievance in the workplace.

Objectives: By the end of the course participants will be able to:

 

Explain the key legislation that impacts on handling discipline and grievance in the workplace

State the rights of the employee in the disciplinary and grievance process

Manage absence and poor performance in a positive manner within the legal framework

Carry out effective disciplinary/grievance hearings using a range of communication and interpersonal skills

(1-2 DAY WORKSHOP)

Coaching for success

Who will benefit: Anyoneorganising coaching within an organisation, and/or who is responsible for direct coaching/mentoring of colleague(s).

Objectives: By the end of the course participants will be able to:

 

Understanding where the coaching process links with employee development

Be able to describe the benefits of coaching

Undertsand the coaching model

Develop interpersonal skills required for coaching/mentoring

Be able to prepare a coaching plan

Be able to prepare, deliver, assess and evaluate a practical coaching session

 

Describe the skills, knowledge and personal attributes required of an effective coach

(2 DAY WORKSHOP)